Customer Satisfaction

Customers Are Always Be Our Most Important Asset

▪      The customer is always right

▪      Work with our customers to create expectations that can be achieved.

▪      Our customers drive our decisions. We consistently reevaluate their ever-shifting tastes, and we stand ready to meet their individual needs.

▪      Flexibility to make changes as your business changes and grows

▪      Keeping you informed of key industry developments and emerging technologies specific to your business requirements

▪      Dedicated account management team to ensure one point of contact for a majority of your requirements

▪      24/7 customer care support

▪      Focus on customer hobbies and interests to make the most of our sponsorship properties

▪      Involving key customers to develop or to introduce new products or services. Identify those customers who are most innovative and likely to come up with innovative and successful solutions.

▪      Learning from customers is the most important source of learning; learn to meet their needs and to solve their problems.
Creating a dialogue with customers is fundamental to understanding where the opportunities for sustainable competitive advantage exist and, most importantly, what needs to be done in the organization to realize this.

Global Business Services:

  • Finance and accounting services. These included accounts payable, expense accounting, and standard financial reporting.
  • Customer logistics: included order management, credit and collections, and delivery systems.
  • Purchases. These included corporate facilities, transportation, and consultants and contractors, Purchases.
  • Information services worldwide. These included business information services and market measurement data.
  • Technology services worldwide.
  • We believe that doing what is right for the business with integrity will lead to mutual success for both the Company and the individual. Our quest for mutual success ties us together.

Shipping and Delivery

When you’ve completed your purchase, Venace will provide an estimated delivery date, which you can review in your Order Confirmation email. This estimated date will vary depending on your choice.shipping-and-delivery

  • Fast, Rapid Responses to customers in 24hours，ship goods in 72 hours to 20 working days
  • Reliable/on-time
  • Defect free deliveries, venace will find best right way to protect the goods, make sure that the goods kept in good condition.
  • Actual delivery compared to promised delivery (i.e., two days early to zero days late)
  • better delivery.
  1. By Express ：We choose DHL, UPS, and FedEx and other equivalent express
  2. By air.
  3. By Sea : FCL ,LCL
  4. By FBA
  5. By train
  6. By Multimodal transport
  • In a word, to ensure the purchased products be shipped cost-effectively, we will find right solution to ship the goods in economical and efficient way.

Business Metrics

  • Reputation of supplier/leadership in the field
  • Long-term win-win relationship
  • Quality of information sharing
  • Financial strength such as Dun & Bradstreet’s credit rating
  • Strong customer support group
  • Total cash flow
  • Rate of return on investment
  • Extent of cooperation leading to improved business processes and performance
  • We insist on competitive prices and quality products, as we treat each Customers with well-deserved honesty and respect

Introduction & Agreement

This website (https://www.venace.com/) is owned by Venace Intelligent Technology Inc..

By Shopping Or Browsing On This Site, You:

  • Represent and warrant that you have read and understood these terms and conditions as well as the policies displayed on this Site.
  • Agree to be bound by these terms and conditions as well as the policies (collectively “the Agreement”).

 

PLEASE DO NOT USE THIS SITE IF YOU DO NOT ACCEPT, AND AGREE TO BE BOUND BY, THIS AGREEMENT.

Product Pricing & Availability

The Products displayed on this Site are subject to availability. The Company reserves the right, without prior notice, to discontinue or change pricing or specifications on Products and services offered on this Site without incurring any liability whatsoever.

Intellectual Property

All intellectual property rights, including copyright, in all materials, including trademarks, logos, photographs, images, text and other graphics which form part of the Site are owned by the Venace alternatively the Company is the lawful user thereof. Such rights are protected by both Hongkong, China and international intellectual property laws. All data and information communicated to or from the Site and/or any Site information as well as the database is the sole property of the Company.

Any use of materials on the Site other than for the purpose noted above including, without limitation, any un-authorized submission, removal, modification, dissemination, copying or distribution of copyrighted or other proprietary content, without the prior written consent of the company and/or the lawful trademark and/or copyright owner (if applicable), is prohibited and constitutes an unlawful infringement of the intellectual property rights of the Company and/or such trademark and/or copyright owner.

Unlawful Use

You shall not use this site to send or post any message or material that is unlawful, harassing, defamatory, abusive, threatening, obscene, sexually orientated, racially offensive, profane or which violates any applicable law and you hereby indemnify the Company against any loss, liability, damage or expense of whatever nature which the Company or any third party may suffer and which is caused by or attributable to, whether directly or indirectly, your use of the Site.

Links & Advertising

No person, business or other website may link to any page on this Site without the prior written permission of the Venace company.

External hyperlinks may be provided on the Site, but such links are beyond the Company’s control. You shall not interpret the provision of such hyperlinks as constituting any relationship between the Company and any linked third party, nor as an endorsement by the Company of such third party. Hyperlinks provided on this Site to other websites are provided as is and the Company does not necessarily agree with, edit or sponsor the content of such websites. The use of, or reliance placed by you on any external links provided on the Site is entirely at your own risk.

Any advertising and other promotional material that may be displayed on the Site from time to time shall not be interpreted as constituting any relationship between the company and any third party placing such advertising or promotional material on the Site, nor as an endorsement by the company of such third party. Any use of, or reliance placed by you on such material is entirely at your own risk.

 

Payment

  • What payment methods you accept?

PayPal, TT in advance, Alibaba, LC.

  • Whether you provide credit and the terms of credit?

LC draft above 180 days if you have good credit.

PAYMENT 1 Scaled

 

Returns

We believe you’ll be thrilled with our product. That’s because we go out of our way to ensure each product is designed and built to be just what you want.

(1)For quality problems, the product can be returned within two years and the BUYER bears the freight back and forth.
(2)Discounted products are not returnable.
(3)No compensation for damage caused by human factors or improper use.
(4)All customized products do not support returns.

How to return

Prior to shipping your item back to Venace, you must contact our customer service through sales@venace.com. Customer Service will give you the return address. To avoid damage during the return, it is required that you ship any return to Venace in its original packaging. You must ship any product to the address given to you.

Refunds

The way your refund is processed depends on your original payment method. And you bear the processing fee for the purchase. When we receive the goods you sent back to ensure that there is no secondary damage and complete, we will refund you in 14 business days.

returns