Responsiveness and Flexibility

• Responsiveness to customers
• Accuracy of record keeping
• Ability to work effectively with teams
• Responsiveness to changing situations
• Participation/success of supplier certification program
• Short-cycle changes in demand/flexible capacity
• Changes in delivery schedules
• Participation in new product development
• Solving problems
• Willingness of supplier seek changes regarding product/service
• Advance notification given by supplier as a result of product/service changes
• Receptiveness to partnering or teaming